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Scots & Mark

General Category Questions.

Because our T-shirts are composed entirely of cotton, they are supple,
breathable, and long-lasting. We utilise 240GSM strong cloth to give it a
luxurious feel.

The front and back of our t-shirts are printed in premium, environmentally safe
colours. Every design is meticulously produced to guarantee brilliant colours
and robust durability.

At the moment, we provide a range of pre-designed prints, such as cartoons
from nostalgia, motivational sayings, and anime. Right now, we don't provide
custom printing.

All our products are delivered in a superior kappa board box that has a magnetic
closure for an elegant unboxing experience. It's ideal for keeping or gifting T-
shirts.

10% of each customer's purchase is rewarded to them as points through our
loyalty points programme, which they can then exchange for savings on further
purchases. It's our method of expressing our gratitude for your ongoing
assistance.

Yes, all our T-shirts are built for machine wash. To preserve the integrity of the
patterns and fabric, we advise washing them in cold water and letting them air
dry for optimal results.

We only ship within India at this time. Nonetheless, we are looking into ways to
increase our shipping capacity in the future.

We want your purchase to meet all of your needs. Should you be dissatisfied
with your T-shirt for any reason, you have 7 days to return it and receive a
complete refund or exchange.

Yes, our T-shirts are made to fit comfortably for both sexes. To fit a variety of
body shapes, we provide a choice of sizes.

Yes, in order to reduce shrinkage following washing, our T-shirts go through a
pre-shrinking procedure. To preserve the ideal fit, it is always advised to adhere
to the care guidelines given.

Right now, all of our T-shirts are presented in our distinctive kappa board boxes,
which make them ideal for gifting. Right now, we don't provide any more gift
wrapping services.

You will get an email or SMS with a tracking number as soon as your order
ships. Using this tracking number, you may check the progress of your delivery
on the shipping partners websites.

Orders are processed as soon as possible to guarantee on-time delivery. In
case you need to change or cancel your order, please get in touch with us.
While we'll try our best to comply, it might not be able to make modifications
once your order has been dispatched.

Our T-shirts are composed of premium, 100% cotton fabric, which is renowned
for being hypoallergenic and soft. Although we can't guarantee that our T-shirts
will work for everyone, many customers with sensitive skin find them to be
comfortable to wear.

We have customer care representatives available to help. You can contact us by
phone at 080-69454123 or by email at help@scotsandmark.com. We make an
effort to reply to any questions as soon as possible and offer the most support.

Delivery and Returns Category

Orders are processed and shipped out in a maximum of 1 -2 two business
days. Delivery periods after shipment normally vary from 3 to 5 business
days, depending on your region. You may trace the progress of your delivery
by using the tracking number that you will get via email or SMS.

Should you be dissatisfied with your purchase for any reason, you have 7
days from the date of receipt to return it for a complete refund or exchange.
Please make sure the item is undamaged and in its original condition. Please
get help from our customer care team to start a return or exchange process

For all orders placed within India, return postage is free. Just get in touch
with our customer support team to get a return pickup arranged, and we'll
give you directions on how to send your item back for a refund.

We are sorry if this has inconvenienced you. Within 7 days of receiving your
order, please get in touch with our customer support team if you discover
any broken or defective items. Depending on your request, we'll be pleased
to set up a replacement or refund.

Yes, you will get a tracking number to follow the progress of your return
package after it ships back to us. To make sure your return is transported to
our warehouse securely, you can use the provided tracking number. Please
give your return 3 to 5 business days to process and provide your refund or
exchange after it is received.

Rewards and Redemption FAQ’s

Our loyalty program is designed to reward our valued customers for their
continued support and purchases. Every time you purchase on our website, you
earn loyalty points based on the amount spent.

For every Rs. 100 spent on our website, you earn 100 loyalty points. This means
that the more you spend, the more points you accumulate towards rewards.

You can easily check your loyalty points balance by logging into your account
on our website. Your current points balance will be displayed on the bottom left
hand corner of the screen

Loyalty points are earned on all purchases made on our website, Points
are credited to your account once your order is confirmed and processed.

Every 100 loyalty points is equivalent to Rs. 10 in redemption value. You can use
your accumulated points to receive discounts on future purchases.

To redeem your loyalty points, simply click on your loyalty points which are
located at the bottom left of your screen -> Click on ways to redeem -> Select
Dynamic Discount Reward ->Enter the points you would like to redeem -> Next
click on redeem.

A unique discount coupon code will be generated, Copy the discount coupon
code and then add items to your cart and proceed to checkout. During the
checkout process, you will see an option called discount code, Paste the unique
code you copied and click on apply its as simple

Yes, the minimum number of points required for redemption is 100. You can
start redeeming your points once you have accumulated at least 100 points in
your account.

No, your loyalty points do not expire. You can accumulate points over time and
redeem them whenever you wish to receive discounts on your purchases.

Yes, you can combine your loyalty points with other discounts or promotions
available on our website to maximize your savings.

No, loyalty points are non-transferable and can only be redeemed by the
account holder who earned them.

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